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In a world where tricky conversations can feel like navigating a minefield Andrew Fuller serves as your guide offering strategies to resolve conflicts and manage the dynamite sticks of humanity that are tricky people.
From workplace politics to family dramas and romantic entanglements learn how to wield the power of RESOLVE -
Respond with respect
Engage
Seek understanding
Observe feelings
Lower the tone
Value-add and
Empower
- to emerge victorious from the battleground of interpersonal interactions.
Whether you're facing off against Genghis Khan or the school principal this book equips you with the tools to turn confrontation into connection and chaos into calm.
Author: Fuller, Andrew Publisher: Amba Press
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